Certificate
An attendance letter is issued at the end of the course, a certificate is only obtained upon successful completion of the certificate exam.
This module covers all types of engagement and interaction between a service provider and their customers, users,
suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.
The module covers key topics such as SLA design, multi-supplier management, communication, relationship
management, CX and UX design, customer journey mapping, and more.
It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the
current competitive landscape.
