Support Guide

Skills Required

– Problem-solving
– Software installation
– Time management
– Hardware setup
– Communication
– Organization
– And more

Responsibilities

– Keep computer systems running smoothly and ensure users get the maximum benefit from them
– Install and configure computer hardware operating systems and applications
– Monitor and maintain computer systems and networks
– Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
– Troubleshoot system and network problems, diagnosing and solving hardware or software faults
– replace parts as required
– Plan and execute maintenance upgrades.
– Respond to breakdowns and other technology issues.
– Investigate, diagnose, and solve computer software and hardware problems.
– Follow diagrams and written instructions to repair a fault or set up a system
– Support the roll-out of new applications
– Set up new users’ accounts and profiles and deal with password issues
– Respond within agreed time limits to call-outs
– Prioritize and manage many open cases at one time
And more