Overview
This training course is designed to give participants the knowledge and skills to become a Collaboration
Communications Systems Engineer. Participants should understand the fundamentals of networking,
telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft
Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices
including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams
Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams
Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through
Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Pre-requisites
A general understanding of the Microsoft Teams client
A general understanding of Microsoft Teams
An understanding of the Microsoft Teams client
An understanding of Microsoft Teams
Audience
Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining,
and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft
Teams Rooms and Surface Hub.
Collaboration Communications Systems Engineers have a fundamental understanding of networking,
telecommunications, audio/visual and meeting room technologies, identity and access management.
They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft
Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy
and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect,
Teams Phone Mobile, and Direct Routing.
Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access
Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads,
including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and
Microsoft Certified solutions providers.
