Netcampus Complaints Procedure
1.
A complaint may be lodged in person, via telephone, email ([email protected]) or in writing.
2.
Acknowledgement of receipt of complaint within 24 hours of receipt.
3.
Decision on raised complaint is to be provided within 1 working day after receipt acknowledgement.
4.
If resolution is unsatisfactory, further action to be taken will be agreed with complainant.
5.
5 working days, to complete agreed actions with complainant.
6.
At any point of the complaint handling process the complainant is free to engage directly with Peoplecert on the complaint if they so desire.
