This module provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
All modules have ITIL 4 Foundation as a pre-requisite.
ITIL 4 Strategist Direct, Plan, and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
Understand the key concepts of direction, planning, improvement. Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context. Understand the role of GRC and know how to integrate the principles and methods into the service value system. Understand and know how to use the key principles and methods of continual improvement for all types of improvements. Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning, and improvement.
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