This module covers all types of engagement and interaction between a service provider and their customers, users,
suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.
The module covers key topics such as SLA design, multi-supplier management, communication, relationship
management, CX and UX design, customer journey mapping, and more.
It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the
current competitive landscape.
• ITIL® 4 Foundation Certificate
ITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.
You will be able to: • Understand how customer journeys are designed • Know how to target markets and stakeholders • Know how to foster stakeholder relationships • Know how to shape demand and define service offerings • Know how to align expectations and agree details of services • Know how to onboard and offboard customers and users • Know how to act together to ensure continual value cocreation (service consumption / provisioning) • Know how to realize and validate service value
Reach out to us for more details, availability, or any specific queries you might have. We're here to help you make the right choice!
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